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karissayo
New Member

I want to e-file but it won't let me because I don't have my second childcare provider's SSN. It won't let me delete the second childcare provider.

 
1 Best answer

Accepted Solutions
KaseyD
New Member

I want to e-file but it won't let me because I don't have my second childcare provider's SSN. It won't let me delete the second childcare provider.

To resolve:

  1. While signed in to your return, search for child care credit (use this exact term) and then click the "Jump to" link in your search results.
  2. At the Did you pay for child or dependent care in 2015? screen, answer Yes. (Even though it doesn't make sense.)
  3. Continue to the Whose care did you pay for? screen and uncheck all boxes. Click Continue.
  4. In the upper right corner, click My Account > Tools and then select Delete a Form from the options listed.
  5. Scroll down the list of forms and click Delete next to 2441.
  6. Click Delete Form to confirm. You should see the message Form Successfully Deleted. Click Continue.
  7. Back at the Review Form List screen, scroll down to make sure 2441 no longer appears on the list.

View solution in original post

4 Replies
karissayo
New Member

I want to e-file but it won't let me because I don't have my second childcare provider's SSN. It won't let me delete the second childcare provider.

Will a Turbotax rep please call or email me directly? This is super frustrating and I'm going to have to do my taxes on another site.
KaseyD
New Member

I want to e-file but it won't let me because I don't have my second childcare provider's SSN. It won't let me delete the second childcare provider.

To resolve:

  1. While signed in to your return, search for child care credit (use this exact term) and then click the "Jump to" link in your search results.
  2. At the Did you pay for child or dependent care in 2015? screen, answer Yes. (Even though it doesn't make sense.)
  3. Continue to the Whose care did you pay for? screen and uncheck all boxes. Click Continue.
  4. In the upper right corner, click My Account > Tools and then select Delete a Form from the options listed.
  5. Scroll down the list of forms and click Delete next to 2441.
  6. Click Delete Form to confirm. You should see the message Form Successfully Deleted. Click Continue.
  7. Back at the Review Form List screen, scroll down to make sure 2441 no longer appears on the list.

karissayo
New Member

I want to e-file but it won't let me because I don't have my second childcare provider's SSN. It won't let me delete the second childcare provider.

I followed all the steps and it still stops me at the end because it wants me to enter all the info for childcare provider #2 (the one I am trying to delete). It populates $1000 next to provider 2 which is the original amount I entered, but it won't let me file. This is a terrible glitch.
KaseyD
New Member

I want to e-file but it won't let me because I don't have my second childcare provider's SSN. It won't let me delete the second childcare provider.

You may need to try to delete both providers and start with the new information.Doing this should reset where you only have one childcare provider listed .If this still does not work out for you please reach back out so I can further assist you.Thank you.
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