How do I get turbotax to check the US Residency box? The US residency box is not checked at the top of my return even though I am and have always been a US resident.

[LindaS5247]

If your US Residency box is not checked on your Form 1040, make sure that you have entered the proper U.S. residency information in the "Personal Info" section of your TurboTax program. 

This box is primarily used for the IRS to determine if you are eligible for the Earned Income Credit. If you are not claiming the Earned Income Credit it should not affect your tax return. If you are claiming the Earned Income Credit there is a question in the Earned Income Credit section of TurboTax that asks about your residency status. 

You can easily get back to these screens in TurboTax as follows:

1. Click on Search in the upper right of your TurboTax screen.
2. Type earned income credit in the search box
3. Click on the link Jump to earned income credit

If you are using the desktop version of TurboTax, you can manually override the form in "Forms  Mode", but you should answer the step-by-step interview questions correctly to allow the box to check automatically.  You can get to "Forms Mode" in TurboTax Desktop by clicking on Forms in the upper right corner of your TurboTax screen and scroll down your list of Forms in the left panel of your TurboTax screen and click on your Form 1040 and check the box.
 

Please return to Community if you have any additional information or questions and we would be happy to help. 

[esudduth]

Of course my home address is correct on my return and of course I have no out of country address. That's why I'm asking the question. No, I am not taking the EIC, but that box on the front of my return says nothing about the EIC, so it should be checked regardless.

I am using the online version, so apparently I can't go in and check the box manually? Do I have any other option to get that box that should be checked to be checked?

I refuse to submit a return with an obvious error on it. Will TurboTax fix this bug so I can submit an accurate return? Or can I get a refund on my TurboTax fees so I can get someone else to prepare my return accurately?

[DoninGA]

@esudduth There is no need to have that box checked if you are not eligible for the Earned Income Tax Credit.

You can e-file your tax return without the box being checked and the IRS will accept your tax return.  If you have a tax refund the IRS will pay the tax refund without having the box checked.

Been there....Done that

[esudduth]

Nope. That is not what that box says.  I refuse to intentionally submit a form with an obvious error.

Turbo Tax has an obligation to its customers to fix this or refund our money so we can go with a service that isn’t trying to get us to knowingly submit erroneous forms.