Yes the user ID and password need to be exactly the same with both products in order for things to work.
If you need additional assistance, please follow the instructions below to contact customer service:
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- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.
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