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You are probably getting the message because you didn't indicate on your 2017 that the home has been sold. When you indicate this you will need to pay the balance on the credit/loan.
To solve this issue, please follow these steps:
If you did report the sale of your home in the Homebuyer Credit section in your 2017 return, on the Tell Us About Your Homebuyer Credit screen, mark the second radio button, Yes, but the home we received the credit for stopped being our main home on or before December 31, 2017 and click Continue.
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