Did anyone else have a problem with Turbotax switching you to Foreign living?

[Vanessa A]

Please explain?  Are you talking about the question after entering your social security benefits or something else?

[dj6brooks]

Yes, it when I entered my Social Security. I have put No to living outside the US but it was switched to Yes.  It really messed me up.

[Vanessa A]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed.  PLEASE DO NOT MAKE ANY CHANGES NOR REVISIT THE SECTION PRIOR TO SENDING THE DIAGNOSTIC .  You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number  (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)