California Foster Youth Tax Credit

[user17717249627]

The desktop software is not working properly to allow for the California FYTC when the taxpayer is filing individual and meets the criteria - it keeps saying it is an error and will not allow an override.  Seems like a software bug.  How can we proceed? 

[MaryK4]

Can you clarify what the error you get is?  Are you qualified for the California Earned Income Credit?  @user17717249627 

[user17717249627]

The bug seems to be related to the system not allowing the checkbox in Part IX - FYTC on Form 3514 to select checkbox 31a. It just keeps disappearing when clicking. Even when I override the amounts for line 34 and 35, it throws and error on the data check step at the end and then removes the FYTC from the refund amount.  Therefore, I can't override it, the refund is understated by the full $1,189 credit and all the criteria for the credit are met - yes on the CA EITC, yes on foster care after the age of 13 and yes the California Earned Income is below the threshold.  Already deleted the CA return and started over - same issue. 

[MaryK4]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number  (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

 @user17717249627 

[user17717249627]

I sent this on Sat, 2/21 at 9pm Pacific Time.  Token is 403173086-73730603.

[DaveF1006]

To clarify. Were you able to eventually receive the credit?

[user17717249627]

Yes, they released a software update and then it worked as expected.