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Are you self-employed? Are you paying self-employment tax? Or are you a W-2 employee? Did you have federal and state tax withheld from your paychecks?
Did you file as Head of Household? Did you enter your child's Social Security number? Did you say your child lived with you all year?
Without seeing the return, it is difficult to say what errors, if any, are being made. I would first verify that all your numbers are correct and that no typos were made. As @xmasbaby0 said, you want to make sure your child is properly being claimed as a dependent and that they qualify for the Child Tax Credit. To do this go to the screen that says Your Children and Others You Support in the My Info section of your return.
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