After I filled out my Mortgage interest and Refinancing (form 1098) and Property (Real Estate) Taxes, I went to put in my Earned Income CCC and it said I didn't qualify

[oakskid01]

After I filled out my Mortgage interest and Refinancing (form 1098) and Property (Real Estate) Taxes, I went to put in my Earned Income child tax credit and it said I didn't qualify, despite me being within the income level. What might be going wrong here?

[xmasbaby0]

Your mortgage interest and property tax have nothing to do with your eligibility for child tax credit or earned income credit.  The refundable  Additional CTC and EIC are based on having qualified children as dependents and on how much income you earned from working.

Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.    Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2025 make sure you said he lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question.

Have you entered income from working in 2025?  If not,  you will not receive an income tax refund based on having dependent children.

  The maximum amount of the child tax credit is now $2200 per child; the refundable “additional child tax credit” amount is $1700.   In order to get that credit, you have to have income from working.  

Take the amount you earned from working.   Subtract $2500.   Multiply the rest by 15%.  That is the additional child tax credit per child that you can get—- up to the maximum of $1700 per child.   If the amount you earned from working was low, you will not get the full $1700 per child.

 If your child is older than 16 at the end of 2025, you do not get the CTC.  But you may still get the non-refundable $500 credit for other dependents instead.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_e...

https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6x...

https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f...

And for the Earned Income Credit—-

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/qualifications-ea...

https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant

https://www.irs.gov/pub/irs-pdf/p596.pdf

Look at your 2025 Form 1040 to see the child-related credits you received

PREVIEW 1040

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/preview-turbotax-online-retur...

Child Tax Credit line 19

Credit for Other Dependents line 19

Earned Income Credit line 27

Additional Child Tax Credit line 28

[oakskid01]

I only get far enough to mark that I'm not a citizen of Puerto Rico and then it tells me I don't meet the qualifications. I don't make enough to remove my eligibility.

[xmasbaby0]

Go back to MY INFO and go through every question very slowly and carefully for each dependent and for your own name, too.  It sounds like you clicked on something incorrectly about Puerto Rico or about the dependents.   Read every screen top to bottom slooooooooooowly and carefully.