$500 dependent credit for 17 year old and dependent college student not on return, WHY?

[mcogg]

I have re-ented 3 times, everything is correct. so frustrating

[MindyB]

In order to ensure TurboTax is including your dependents, make sure you have answered all the questions in "My Info" regarding the dependents.

Navigate to My Info, Your household, select the first dependent. 

• Choose "My child", continue and be sure their name, date of birth and proper citizenship is complete. 
• Continue, and answer the question about living arrangements and parents. 
• Continue, and answer any less common situations, if applicable. 
• Lastly, enter the child's SSN and be sure that "Not valid for employment is printed..." is NOT checked. 

Not everyone is eligible for the credit. The credit begins to phase out if your adjusted gross income (AGI) exceeds $200,000 for single filers or $400,000 for married couples filing jointly.

If that still doesn't work, I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number  (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

[Hal_Al]

Either your college student doesn't actually qualify as YOUR dependent or you've answered something wrong in the interview.  

Two possibilities immediately come to mind based on the wording of your question.  The student is not your child and may not meet the relationship test. You are the non custodial parent and are not entitled to claim the student.

See full dependent rules at: https://turbotax.intuit.com/tax-tools/tax-tips/Family/Rules-for-Claiming-a-Dependent-on-Your-Tax-Ret...

For more specific help, reply back with how you answered each question in the interview.