1095-A

[Kscot]

I'm exasperated with Turbo Tax right now! The in app help service is worthless! I'm following Turbo Tax instructions by entering & proof reading all entries into monthly fields for only the months I had insurance through government healthcare plan site (Jan-June), leaving July through December fields blank/empty exactly as they are on the 1095-A provided by WA Healthplan Finder account. Every time I hit continue, I get a fix the errors window that prevents me from progressing! 

What am I (and so many others I see having the same problem on various tax forums) to do to get past this constant error screen?

[AmyC]

The program sometimes likes zeroes and sometimes it prefers blanks. Try it both ways. You may also have another issue.   A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

Online version:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.