You can get a "no record" message
if the IRS WMR site is down, overwhelmed, or being updated; or if you check it
too frequently. It is only updated once a day, during the overnight hours.
When checking on the status of your refund at the IRS
"Where's My Refund" site, you may get the message: "We
cannot provide any information about your refund. You must wait at least 24
hours after you get the acknowledgment e-mail that your tax return was received
by the IRS."
You might receive this message because:
·
Your e-filed return was accepted (received) by the IRS less than 24 hours
ago. Make sure you wait at least 24 hours after acceptance before using WMR.
·
Your return is still pending.
·
You never e-filed. You can quickly find out if
you did by checking your status.
o If you
don't see a status, step through the TurboTax File section again. Be
sure to go all the way to the end and select Transmit Returns Now.
·
You mailed your return less than 4 weeks ago. Paper-filers
should wait 4 weeks before using WMR.
·
WMR is overwhelmed by early filers, especially in late January
or early February. Try calling the WMR automated hotline instead: 1-800-829-1954.
And finally, you can't track your amended refund at WMR.
Instead, go to Where's My Amended Return? to track.
Tip:
If you see the message You may not have entered your information
correctly, select the Re-Enter button
to try again. In particular, make sure you enter your exact federal refund
dollar amount. For tax year 2018, you can get this number from line 19 on Form
1040.
For tax years 2017 and earlier, you can get this number from:
·
Line 76a (Form 1040);
·
Line 48a (Form 1040A); or
·
Line 13a (Form 1040EZ).
Related Information:
·
Why doesn't the government have any record of my pending return?
·
How do I know if the government received my return?
·
When will I get my IRS tax refund?
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