Unable to efile my Nebraska taxes

[Marlene63]

I have been using TurboTax for 30 plus years and have never run into this issue.   I have also done everything suggested, updated, removed and reinstalled, checked the information, defragged, etc.

My federal was accepted but Nebraska keeps giving me the same message.

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at Turbotax

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.com/support.

Can someone please tell me what is going on.

[MarilynG1]

If you've Efiled your Federal return and it has been Accepted, you should then be able to file your Nebraska return separately.

Your message sounds like it may be a connectivity issue.  If you're using TurboTax Online, clear your  Cache and Cookies and try Efiling Nebraska again.  If you're using TurboTax Desktop, try a Manual Update and then Efiling Nebraska again.

If you still get the error, I would suggest you Delete your Nebraska return, and step through the interview again to let it repopulate and try Efiling.

You could also try disabling your anti-virus programs.  Here's How to Turn Off Anti-Virus Programs.

Let us know if your issue still persists, and we'll try to help.  You can also Contact TurboTax Support.

Here's more info on Filing Federal and State Returns Separately.

@Marlene63 

[Marlene63]

Hi MarilynG1

So far I have uninstalled and reinstalled TurboTax.

I have disabled popups.

and turned off the firewall.

removed state and reinstalled.

cleared the cache

manually deleted the NE file on the computer and reinstalled.

filed federal last weekend. 

retried filing state

This was all before I called support.

I was on the phone for over 2 hours with support.

I keep getting the same message.

Support event sent me a new state download.  

It appears that the part of TurboTax that lets me pay to pay for the state wont let me pay the $25.  I was told I would have to file by mail.  I am able to put in my ID information, bank information.  But no matter how many times I try it wont take me to the payment screen and I get this message:

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us  at TurboTax.com/support

.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

I am now trying the manual update . . . . . .   Well that was a good try.  

I hate the idea of paying for the software to NOT get the benefit of E Filing.

[diverlisa]

I am having the exact same issue with California.  Can't start it, even though it's claimed it's downloaded.  I had an incredibly frustrating call experience where the only help they had to offer was "uninstall, reinstall", and when the customer support rep reached out to her supervisor, her supervisor told her to have me uninstall, reinstall, and then disconnected and wouldn't allow any other questions.

Intuit seems to be uninterested in helping their desktop customers.  After 30 years, I'll be giving up on both Quicken (switched to YNAB) as well as TurboTax.  It's sad and frustrating to be out the fees I paid with zero help.

[MonikaK1]

There may be other issues going on with your computer. I see that you have already tried some troubleshooting steps. Additional troubleshooting steps are found in this help article. If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses. 

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab:

@Marlene63 

@diverlisa