unable to continue from online purchase page for state

[sth508]

In the past two years, Turbo Tax has required users with newer computers to lower their resolution to see the Online Payment Page for state purchase. The Continue Button and hyperlinks do not work on this page. Another fix was to use Turbo Tax in administrator mode.  

Trying to complete my state efile for 2022 tax year and neither fix is working. Have spent literally hours more than once on the phone with Turbo Tax support with no resolution.

Anyone else having this problem and what's the fix?

[CarissaM]

Please try to clear your cache as well as delete your cookies. If this does not resolve the issue, please change the current browser you are using. 

Please let us know if you still encounter the issue after doing all of the above. 

[sth508]

Thanks, I’ve already tried clearing cache, deleting cookies, updating windows, changing resolution and %, changed browser from edge to chrome, ran as administrator, nothing works .

Out of ideas. Hoping someone can help. 

[CarissaM]

Please follow the instructions here to contact us by phone so we can better assist you.