This is the second year that you do not accept my billing information to e file my Michigan return

[JohnB5677]

Can you clarify what is going on?

• Are you getting an error message?
• What is the exact wording?
• Is this for Federal, State or both?
• What are you trying to pay with?
  • Credit card is usual
  • Other type of payment

[janerupp]

No I did not.  Second year in a row - trying to efile the Michigan state.  Freezes when

No, I did not.  Second year in a row trying to efile the Michigan state return.  It freezes when I enter my billing information.

[CatinaT1]

What did you do last year to get past this?  It sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.