State taxes refund

[userCK-85]

I did my taxes with Turbo tax. I owed on federal and paid it. I mailed my state tax forms out, and for months I would only see that "they" received it. I was able to call and speak with a live person, but was told that I was not getting back the amount on my form. It was being reduced. How do I find out why? Who do I call? It was a drastic reduction of about $600.00 Please help if possible.

[VolvoGirl]

Only the state can tell you.   The person you spoke to should have been able to tell you what they changed on your return.  The state should be sending you a letter saying what they changed.   

[xmasbaby0]

TurboTax gets no information from the IRS or your state after you file your tax return, so no one at TT ever knows if or why a refund was reduced.   You will have to get that information from the state.

MY STATE REFUND WAS LESS THAN I EXPECTED

The state will send you a letter explaining the change.  TurboTax does not get any feedback from your state after your return is accepted, so no one at TT knows why your state refund was less.   Did you owe back taxes, child support, or student loans?  Traffic fines, etc.?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...