I purchased Audit Defense from you and now my state return has been adjusted down 20% as the state claims the the calculated tax was (paid?) verified with EDD. I entered the information that was on my W-2 and on their letter to me, the number I entered is displayed and agrees to my W-2.
So, I paid money for Audit defense and I got audited and my return was adjusted. Who do I speak with at your company? Otherwise, please refund me the money I paid you.
Long time paying customer
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
I AM BEING AUDITED
If you purchased Audit Defense:
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.