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Level 1

State of Hawaii has sent me a letter saying I underpaid my 2018 taxes that were prepared with TurboTax. Can TurboTax assist with defending the return and any assessment?

 
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Level 20

State of Hawaii has sent me a letter saying I underpaid my 2018 taxes that were prepared with TurboTax. Can TurboTax assist with defending the return and any assessment?

If you purchased Audit Defense for your tax return, call Tax Resources, Inc. at (877)-829-9695, or report your notice on their web site at http://intuit.taxaudit.com/. Do not contact the IRS. Let Tax Resources contact them for you.

This is the membership email you should have gotten:  https://ttlc.intuit.com/questions/1901569-when-will-i-get-my-audit-defense-membership-kit

Also read the member agreement at this website -https://turbotax.intuit.com/corp/auditdefense.jsp


If you did not purchase Audit Defense:


TurboTax has a special phone number for help with IRS tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

 

 

Level 17

State of Hawaii has sent me a letter saying I underpaid my 2018 taxes that were prepared with TurboTax. Can TurboTax assist with defending the return and any assessment?

Since your problem is with the State of Hawaii rather than the IRS, you may want to contact a Hawaii Tax Advocate.  See this web reference for instructions:  http://tax.hawaii.gov/assistance/advocate/

 

TurboTax guarantees it won't make calculation errors, but it cannot guarantee against user errors, such as entering incorrect data.