State eFile Refund if Rejected By IRS and State

[CCtee]

How does Turbo Tax refund the State eFile Charge if the IRS and the state rejects the electronic filing and I must mail in my return?  It has already been charged and I want my money back since I had to mail in my taxes

[DawnC · Accepted solution]

Because the TurboTax CD/Download state e-filing fee covers transmission costs and does not guarantee acceptance, it's our policy to not issue refunds except under these special circumstances:

• You weren't able to successfully e-file because of a tax situation your state government doesn't support
• The rejection is caused by an override in your state return that we instructed you to enter as a workaround to a known product issue
• A known program error or state government problem blocked you from successfully e-filing your state return
• You were accidentally charged a second e-filing fee when you resubmitted your state return

If any of these situations apply to you, you can contact us for a refund.

[CCtee]

I am expecting a $15 refund as my eFile was not completed.  It is a rip-off by Intuit to not refund.  You can just say “yes, we will refund” and end this dispute.  Or you can take the same terrible answer of no refund and I will take extreme action with the Better Business Bureau and the FTC to expose this crime. 
Please respond with your decision?

Thanks for taking the time to respond.

Tee

[DoninGA]

@CCtee You have to contact TurboTax support to get the state e-file fee either cancelled or refunded.  Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax