Unable to download state return form

[DRuth87]

The program is not allowing me to download the California return. I have updated the program and disabled my virus protection and still nothing. 

[mesquitebean]

Is this your issue?  Are you getting this state download-update-install loop?

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

[DRuth87]

Yes thank you. I was able to find this article after I posted this. I appreciate your help.

[jcl9625]

Yes, don't know how to get around it.  Is there any help available?

[HeatherPLO]

@jcl9625

Please see the Help Article here for further assistance with this experience. 

In addition, for troubleshooting installation and running TurboTax for Windows, please see this Help Article. 

If this does not work for you, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

[pareckied]

Yes, caught in a loop and have spent over two hours with customer service and yet no resolution...

[HeatherPLO]

You are commenting on an older thread that may have outdated or incomplete information.  Please post your exact situation here and we will be happy to assist you.  

@pareckied 

[Paynoworlater]

I have the same issue can’t find a solution to the looping and can’t install the state forms

[Cynthiad66]

Let's try to clear your history, cookies and cache' to see if we can resolve the looping issue.

Use the link to get instructions:  Clear History, Cookies and Cache'

If this does not help, please return to the forum for additional assistance.

@Paynoworlater