Efile New York State return after making credit card payment

[rp52]

I cannot efile my 2020 New York State return after making a credit card payment for the full amount due.

TurboTax will not let me proceed with the efile process.

Please help as I can only efile my NY return.

Thanks

[LenaH]

You could be having a problem e-filing your New York State return if you have a W-2 with a 414(h) in Box 14. TurboTax content developers have identified this issue and found a solution that will allow you to e-file your New York State return. 

Please follow the steps below:

1. Open your return.
2. Search W-2 with the magnifying glass tool at the top of the page.
3. Click the Jump to W-2 link at the top of the search results.
4. Click Edit next to your W-2.
5. Scroll down to Box 14.
6. For the Box 14 entries with category New York IRC 414(h) NY tax exempt, enter the letters NOT directly after your existing description input. Please do not include a space
7. Click Continue
8. Click File on the left hand side.
9. Click Start next to Get ready to save and file your returns.
10. Click Change next to 2020 New York Return.
11. Select e-file and continue.

A full update will soon eliminate this error, but this was the provided instructions until that is complete. 

[rp52]

Thanks for your response , but my tax return does not include a W-2. So the issue with a 414(h) in Box 14 wouldn't apply.

[LenaH]

You may also be having an issue if you chose to e-file your federal return first. 

To e-file your state return, please follow the instructions below:

1. In TurboTax Online, sign in to your account.
2. Select Tax Home in the left menu.
3. Scroll down to Your tax returns & documents.
4. Select 2020, and then select Add a State (you're not actually adding a state, this just gets you into the right area).
5. Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).
6. On the Just one more step screen, follow steps 1 and 2 if you haven't already.
7. Select the Start button to the right of Step 3.
8. On the Let's get ready to e-file screen, select I want to e-file.
9. Follow the instructions to e-file your return.

@rp52