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Did you use TurboTax to prepare your 2020 federal return? IF you used TT to prepare a 2020 return you can now use the downloaded desktop software on a full PC or Mac to prepare a 2020 state return. But if you did not use TT for 2020 you will not be able to do that.
https://ttlc.intuit.com/questions/1900990-how-do-i-file-a-prior-year-tax-return
You may need to go to the state's tax web site to get the 2020 state forms and prepare the forms by hand to mail in.
This is a user to user forum. You can probably get help from this forum by asking a more specific question. Be sure to identify the state you need help with.
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.
Or did you already file, but the State adjusted/offset your refund?
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