Purchase Screen will not appear for State download for Turbo Tax Business 2025

[Beachbum17]

Hi,

Anyone else having the same issue where you try to purchase state partnership downloads for 2025 and you get "Hmm... it looks like we’ve hit a slight snag".  This is the 3rd year in a row where this issue is happening.  I've already checked the TT website and the partnerships are ready / available for KY and PA.  NOTE:  I've called into support twice and each time they hung up on me.  The 2nd call I was 45min into it.  Frustrating!

Last year I was able to purchase via the following steps, but TT took that option away.  I don't understand why TT can fix this OR give us a user friendly message.  

NOTE these steps were for 2024 and are not an option for 2025

On the top ribbon there is "Help".  Then under that there is a selection for "Pay by Phone" and then a further selection of "Sate eFile"    Select this.  This will pop up a screen regarding "Purchase by Phone" with instructions.

1) This will direct you to "Call Intuit Sales and Services" at ..... 

2) Follow the steps.

3) Make sure you get a confirmation number and can "unlock" while you are on the phone.

cc:  @CatinaT1   

[MarilynG1]

This may be a connection issue.  Make sure you've disabled your anti-virus programs and/or VPN.  When you're entering payment info, you're being sent to another server for Billing. 

@Beachbum17 

[Beachbum17]

@MarilynG1 

 Thank you for the reply.  Unfortunately this does not help.  Prior to your reply I asked Grok and Gemini about the issue and it provided

* Deactivating any anti-virus software

* Adding https://*.intuit.com as a trusted site in my browser since the desktop does use the browser for some windows 

Nothing worked.  What is frustrating I called support twice and each time the agent hung up on me while placing me on hold.  This is just poor customer service.

I'm still floored Intuit after 3 years of the same complaint from the community has not resolved this issue or feel it deserves proper attention.  This year the issue seems to be with the business software as the individual software downloaded state fine.

The issue seems to be when the purchase process is trying to open the window from the desktop version so we can enter our credentials and sign into our Intuit account.  Can you PLEASE elevate this issue to your management?

Also, why did they remove the option to purchase State by phone as that was last year's work around.  FRUSTRATING more than you know.

Thanks for your time.

[MelindaS1]

I can put in a request for an investigation of the issue. I'd like to try one more thing. 

1. Go to accounts-tax.intuit.com and log in with your email / credentials that you use for TurboTax 
2. Check the box for stay logged in 
3. Select Products & Billing > TurboTax > Update default payment method (enter the card you plan on making the state return purchase with)
4. Keep the Intuit accounts website open and stay logged in on the browser
5. Try again to get the state in your Desktop TurboTax program

[Beachbum17]

@MelindaS1 

Hi, I already found the purchase by phone number and purchase my two state business partnerships via the agent.  It was added to my Intuit account and properly loaded into desktop.

Note:  My cc in my account was current (agent used to make the by phone purchase) and I have been signed into my account for several days.

Thanks ...

[MelindaS1]

Glad that worked out; I appreciate the info too. 

[Ann2023tax]

I am having the same problem with Virginia. 

[Ann2023tax]

Well, That did not work for me. I can't get my Virginia Partnership down loaded

[user17708043672]

Same for Georgia.  Still can't figure it out.

[Blazermania]

This has been an ongoing issue as reported in other threads, such as:

https://ttlc.intuit.com/community/state-taxes/discussion/unable-to-download-state-within-turbotax-bu... 

As far as I can tell, it happens with all states.  At least five different state downloads have reported this issue.

The only successful workaround is to call TurboTax customer service and ask them to manually purchase the state business download.

I had this exact same issue, spent almost an hour on the phone with TurboTax customer support (even after telling them exactly how to resolve it), and finally got the manual purchase performed.  TurboTax then recognized that the state package had been purchased and downloaded it.  Problem solved.

[user17712095505]

I did that as well.  The agent purchased it for me & it still didn't work.

[Beachbum17]

@user17712095505   Did you sign into your Intuit account and under Products & Billing -> Expand Turbo Tax ">" on right, click on Licenses & Download to ensure your purchase is listed.  If it is you can manually download the State software to your desktop.  Once done TT desktop should pick it up and install.  This worked for me for two separate tax downloads purchased by phone.  If it doesn't work call back in.

[Beachbum17]

@MelindaS1 Now I'm having the same "We hit a snag" when trying to pay for my state e-file with desktop.  Why all these problems!!!  I called purchase by phone and she processed the e-file $25 fee and I see the payment, but she needed the serial number to complete the order.  We spent 45min trying to find the serial number of the desktop software and no luck.  Why, Why, WHY, is Intuit making this SOOOOOO hard.  As a community do we need to report Intuit to our State consumer protection agencies and/or the IRS?

[user17712095505]

Didn’t work.  Thanks for trying.  And calling gets you nowhere—they hang up on you after leaving you on hold forever.  I’ve tried several of their so-called helplines with the same results.

[Blazermania]

I called on a weekend and was able to get in touch with a person in a few minutes.  Might try again on a weekend.

I did call on a weekday and had to give up as I was on hold forever.

As far as I can tell, getting a person on the phone to manually do the state purchase is the only solution.  It worked immediately after the transaction was completed.