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Much of the program is still not functional yet ... this glitch will eventually be fixed before efiling opens.
Just to check on the obvious--did you try editing your Personal Info? When you enter your city and state you type in the city and choose the state from a drop down. Did YOU happen to type the state in the space for the city?
I made this account around 3 years ago and I am fairly sure I had entered city and state. If I log in to turbotax it just tells me welcome to my 3rd year and asks if I had any big changes since last year and I cannot select anything other than those options aside from skipping them and hitting continue. If I do that it tries to get me to start filing.
If you are going to use TT to file the 2020 program then keep going and when you get into the program you will be able to make the address change in the MY INFO section.
If I do that can I go back to the beginning before I started the filing process?
Thank you for the assistance. I was able to access my intuit account by clicking the intuit account button in the bottom left and enter my personal info there and after a couple days it has now updated to say city and state instead of state twice.
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