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Booby439
Returning Member

Paying for State Income tax processing. After years of using Turbotax and NOT paying to process state income tax forms, why am i being asked to pay $39.99 to do this process??

 
2 Replies
DoninGA
Level 15

Paying for State Income tax processing. After years of using Turbotax and NOT paying to process state income tax forms, why am i being asked to pay $39.99 to do this process??

You chose the option to pay the TurboTax account fees with the federal tax refund.  The service charge for this option is $39.99.  Remove the fee and pay with a credit card.

 

See this TurboTax support FAQ for removing the pay with refund fee - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

DoninGA
Level 15

Paying for State Income tax processing. After years of using Turbotax and NOT paying to process state income tax forms, why am i being asked to pay $39.99 to do this process??

Billing issues have to be handled by TurboTax support.  On the contact website use the key words billing issues.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

 

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