You chose the option to pay the TurboTax account fees with the federal tax refund. The service charge for this option is $39.99. Remove the fee and pay with a credit card.
See this TurboTax support FAQ for removing the pay with refund fee - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...
Billing issues have to be handled by TurboTax support. On the contact website use the key words billing issues.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax