My state e-file is failing because the federal e-file has failed

[RCarroll5385]

My wife passed away in Feb 2020, which I have indicated on my 2019 return.

TurboTax is using our 2018 AGI for her ID, but the IRS is rejecting it and then my state return fails.

I have confirmed that the AGI is correct per my 2018 return.

I downloaded my 2018 transcript from the IRS - the AGI from the transcript matches the AGI on my 2018 TurboTax pdf.

Is there a solution other than mailing my return?

[AmyC]

You can enter a zero for her AGI, that may work. Otherwise, you will need to mail them in. I am very sorry for your loss.

[RCarroll5385]

Thanks so much for the response and the expression of sympathy.

I tried zero, but that also failed.

We have used TurboTax for 21 years, and I realize that the problem may be on the IRS end, but I will likely go the paper route next year. I have wasted a lot of time on this and purchased a state e-file that cannot be used.

[ReginaM]

Since the social security administration blocks the Social Security Numbers of deceased persons to prevent fraud, it is almost always impossible to electronically file a tax return that includes a deceased person.  Print the return and file by mail.  Don't forget to also print and mail your state return. 

I am sorry about your wife.