MA didn't receive my tax return

[SuperCuteMario]

Hello,

I used Turbotax 2022 to prepare my 2021 tax return, and sent my Mass tax return via mail back in 04/2022. However, the MA DOR said they didn't receive my tax return. In this case, what should I do then? Should I resend my Mass tax return directly? Other than a typical tax return, is there any other document I should insert? Thanks. 

[Anonymous_]

Do not resend the return. Contact Support first.

How do I contact TurboTax? (intuit.com)

[TomD8 · Accepted solution]

If you mailed your MA return 9 months ago and it still hasn't been received, I can't think of any reason not to re-send it.

You may want to attach a note indicating that your return is a resubmission of the original return which you've been told was never received.

Be sure to attach a copy of any W2's and 1099's that show withheld MA taxes.

[SuperCuteMario]

Thanks for sharing, @TomD8 I would like to make sure if any note is ok to explain my situation or I need a special form as a explanation? 

[SuperCuteMario]

Thanks @Anonymous_ . Do you mean that I should contact TurboTax support?

[Anonymous_]

@SuperCuteMario: Since @TomD8 responded, you can wait for a follow-up response.

[TomD8]

There’s no special form.  And personally I don’t see any need to contact support.

[SuperCuteMario]

Get it. I will attach with an explanation then. Thanks for your help.