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I'm putting in the correct document number from my State ID and it's not working

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2 Replies
CatinaT1
Expert Alumni

I'm putting in the correct document number from my State ID and it's not working

Check the pictures provided by NY to ensure you are using the right number. (It's not the DMV-ID number)

 

Sample Photo Documents | NY DMV

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I'm putting in the correct document number from my State ID and it's not working

@pedestriancrosswalkmusic 

 

ANNND you only enter the first three digits...not the whole munber.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

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