I click 2018 taxes and your system do 2019

need correction last week after submitting taxes I click 2018 on your system and Jason from Turbo tax support me excellent and he said I have to whating to get rejection and Call again And I id that and the second person is female waste my time more 2.5hours and not have experience the 1st name start with Sh?something always ask her partner she don't know nothing???? also she said I get back receipt or voucher never have Nothing I'm very desapointed also I ask speak supervisor or I call and she prefer hang up :( :( is not posible is this ACTION IS FRAUD

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