I am attempting to e-file my state tax return, but I am hitting a roadblock. It is asking me to correct my 1040MU (taxes paid to multiple states) but the info is there

[gnethier]

The information is already included, there are no available fields for me to complete, and I am unable to update any fields

[TomK2023]

There are several options that you can try to correct your 1040MU form.

First... You can try deleting your 1040MU, and then completing your state tax returns.

Here's the general procedure for viewing a list of all the forms in your return and deleting unwanted forms, schedules, and worksheets in TurboTax Online:

1. Open or continue your return.
2. On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
3. In the left menu, select Tax Tools and then Tools.
4. In the pop-up window Tool Center, choose Delete a form.
5. Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.

TurboTax FAQ: How do I view and delete forms in TurboTax Online?

Second... Complete your Federal tax return, then move on to complete your non-resident tax return(s) next , and finally your state of residence (I'm assuming Rhode Island) tax return.  It's important that you complete your tax returns in the correct order so that all of your entries transfer to the correct forms.

Third... And finally, you can also try deleting your cache and cookies (maybe you should try this first).

Clear your cache

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome

Mozilla Firefox

Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Clear your Cookies

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Microsoft Edge

Mozilla Firefox

Google Chrome

Safari

Safari for iOS (mobile devices)

TurboTax FAQ: How to clear your cache.

TurboTax FAQ: How do I delete cookies?

[TomK2023]

There are several options that you can try to correct your 1040MU form.

First... You can try deleting your 1040MU, and then completing your state tax returns.

Here's the general procedure for viewing a list of all the forms in your return and deleting unwanted forms, schedules, and worksheets in TurboTax Online:

1. Open or continue your return.
2. On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
3. In the left menu, select Tax Tools and then Tools.
4. In the pop-up window Tool Center, choose Delete a form.
5. Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.

TurboTax FAQ: How do I view and delete forms in TurboTax Online?

Second... Complete your Federal tax return, then move on to complete your non-resident tax return(s) next , and finally your state of residence (I'm assuming Rhode Island) tax return.  It's important that you complete your tax returns in the correct order so that all of your entries transfer to the correct forms.

Third... And finally, you can also try deleting your cache and cookies (maybe you should try this first).

Clear your cache

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Clear your Cookies

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

TurboTax FAQ: How to clear your cache.

TurboTax FAQ: How do I delete cookies?