How can I receive assistance with a Check This Entry message received when doing a final review of CA state tax return?

[jsojkaa2z]

California Information Worksheet: Direct debit yes box should not be checked. Only electronically filed returns are eligible for direct debit. My Federal and CA returns are both set up for direct debit for taxes due. When I print my CA return, the Electronic Filing Instructions for your 2025 California Tax Return clearly states that my balance due will paid by direct debit.

[BILL LSB]

same problem for me and cant find a way to stop the error coming up in the review.  Intuit---is this a bug?

I am using Premier.  CAN I FILE?????

[BILL LSB]

worse than i thought...you cannot progress past the review unless you check that I do NOT want to direct debit the state tax payment.  But i do want to direct debit and all is set up to do that including info for bank account.  So how do we efile now Intuit????

[BILL LSB]

SOLUTION!!!  - Turns out you need to PAY FIRST!

Leave the review without making a change and go to the FILE tab at the top.

There you can go through the process of paying $25 to state efile (sad this is still a added cost!)

Once you've paid go back and re-run the review and you should pass without issue

Wow Intuit - not so Intutive!!!!!

[jsojkaa2z]

I spoke with a specialist at TurboTax on 3/30/26 who had no fix for my issue. I told her that the filing instructions that printed with my CA state tax return stated that my tax payment would be paid by direct debit (which is what I wanted to have happen). She checked with others in her department and said to ignore the Check This Entry error message and go ahead and file. I successfully e-filed my CA state tax return on 3/31/26.