Federal Schedule 1 wrong by TT

[jingchengqu1949]

I and my wife both have Ibonds at the same day and same mounts. We have same interests of $2416. The TT system input both in schedule 1.  However, reduce the second $2416 as adjustment. Then our income is lower $2416.  I can't control any steps due to the system did it automatically.  Could you fix this problem?  I believe it is done by AI.  How to fix it?

[AmyC]

No, we can't fix it but you can! AI is not working on your return. It is a do it yourself return. Be sure you have them marked as taxpayer for one and spouse for the other. If you imported the forms, you may need to delete one and enter it by hand.  A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.