Federal Filed and Accepted - Washington DC State Tax Filing Stuck In Loop in Turbotax Online, Can't File 1/29/26

[ninodebarros]

I can't seem to be able to eFile my Washington DC state taxes despite having sent my Federal Return and receiving an acceptance notice. When I go to the Review page online, it sends me back to confirming my 1/21 orders that I believe I already placed. I was hoping to file my DC state taxes as soon as they were eligible, which I believe also was on 1/27. Can someone help me understand if this is a DC timing issue, or a personal bug I am having with Turbotax online / personal edition? Keep in mind, I do not have a complex tax case. No foreign investments, no crypto / capital gains. I do have schedule C filings already made and sent in at the Federal level, so I was hoping that the state transfer would be immediate.

Is this a product problem or a DC timing issue?

I have already tried on different browsers, mobile phone, and desktop - this does not change my interactions with the product.

[NicolleR1]

Some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.  

The issue has been identified and the program should be functioning properly very soon.  Please update your software and try again later.

 We will inform you once the program is updated.

[CodyE]

There are many users where when Turbo gets to the File State page, the button is START.  Then you click START and software just spins not starting the State Tax page.  Very Frustrating!  After hours of stopping TT and logging back in and shutting down Windows, I logged into Intuit dot com with my account and then downloaded the SC state form.  Intuit remembered my 2025 purchase and that I filed with SC the past few years.  I then clicked on the downloaded state file to install.  Windows said I couldn't install since Turbo Tax was running so I did a hard shut down in Windows (ALT + CTRL + DEL then choose Task Manager, then find Turbo Tax running, highlight line and END task.  Then go back and install State Form.  Start Turbo Tax,  go to State and the START button changes to EDIT.  Turbo should flow you into editing your state form and then e-file.

[Rafa680]

@NicolleR1  Has the software issue, preventing e-filing state tax return in Washington DC, been resolved?   I'm filing as a non-resident.    

[DawnC]

Yes, it has been resolved.   Are you seeing an error when you attempt to e-file?    @Rafa680 

[Rafa680]

I haven't tried to e-file yet.  However, In the Review stage, TurboTax says that I'm not eligible to e-filing my state taxes in the District of Columbia.  The stated reason: "Return is non-resident return." 

[Rafa680]

Hi @DawnC , 

I haven't tried to e-file yet.  However, In the Review stage, TurboTax says that I'm not eligible to e-filing my state taxes in the District of Columbia.  The stated reason: "Return is non-resident return." 

Could you please confirm today if this issue has been resolved.   

Thank you very much

[Rafa680]

@DawnC , please disregard my previous request.  I found out that the District of Columbia does not allow non-residents to e-file their tax refund requests.