TurboTax (TT) does not automatically prepare a city return, you must initiate it**. If you did so, TT cannot e-file an Ohio City or RITA return. It must be printed and mailed.
**At the screen, in the Ohio
"A few things before we wrap up your state taxes"
scroll down to Ohio City taxes.
"Your 2016 Ohio Taxes are ready for us to check"
-Click Other situations
-Scroll down to Ohio City taxes.
I actually find it easier to fill out a city return by hand or at the city, CCA or RITA web site, than to use TT. Things don't happen automatically and you need to know what you’re doing. The actual RITA/city forms are easier to follow than the TT interview.