We are currently investigating the issue and will provide updates as soon as possible. Here are the three things that other users have used to bypass this specific error:
Strangely, this often affects the selection but not the scrolling.
- Click into the Month dropdown box.
- Do not try to click on 09–12 with your mouse cursor.
- Instead, use the physical scroll wheel on your mouse (or swipe with two fingers on a laptop trackpad) to scroll down to the correct month.
- Once the correct month is highlighted, press the Enter key on your keyboard rather than clicking it.
The mouse click is often what triggers the the error in the field.
- Click into the Credit Card Number field.
- Use the Tab key on your keyboard to jump to the Expiration Month field.
- Immediately type the two digits (e.g., 11) without using your mouse at all.
- Tab again to move to the Year field.
If you are using the online version, this is often caused by a "script error" in your browser's cached data.
- Open a New Incognito Window.
- Log back into TurboTax and go straight to the payment screen.
- Often, the "fresh" session in Incognito will allow the dropdown to function properly.
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