I tried submitting my 2018 tax using 2018 TT Premier State&Federal, but the program had a bug that a TT agent wasn't able to fix (we weren't able to delete a form whose incorrect info. was preventing me from being able to submit), so he authorized me to get a free upgrade to 2018 TT Home&Business State&Federal, and I submitted my taxes using that.
I'd already paid the extra $24.95 state submission fee when I tried (and failed) to submit using 2018 Premier. The problem is that when I went to submit using 2018 Home&Business (which I was able to do), the system required that I again pay the $24.95 state submission fee (the 2018 Home&Business app wasn't able to see that I'd already paid, but didn't make use of, the $24.95 fee using 2018 Premier).
Since I had to double pay the $24.95 (for a single tax submission), I'd like a refund from TT for the unused submission fee.
I tried calling TT today. The webpage that gave me the code and phone number warned me the wait time was 1 hour, so I waited. However, close to the end of the one-hour wait time, I was disconnected (I called TT from a landline, so I wasn't disconnected because of cell phone issues; the problem was on their end). I am unwilling to waste my time again. Is there any other way (e.g., email) that I can contact TT to get this fixed?
[I'll add it's unfortunate that TT doesn't have a "call-back" feature, such that you can leave your number with an auto prompt; this feature is available from companies with more sophisticated phone systems.]
