TurboTax 2020 Bug? – Can't e-file my State taxes

Forum|Forum|5 years ago
March 13, 2021
18 replies
94 views

I filed my Federal tax return and have already received my refund. Now I'm trying to file my State (Pennsylvania) return and TurboTax won't let me.
• On the first File screen it says The Following Return has been transmitted: Federal Return
• But when I click Continue the next screen says E-file requires Federal Return. To e-file you must also select the Federal return (but I filed my Federal return weeks ago). And I only get a Back button.

Is there anything I'm doing wrong or anything you can do to help?

More detail: I usually get a refund from Federal and owe tax due to the State, so I file Federal first and use refund to pay the State later, that's why I don't e-file at the same time. I'm a happy TurboTax customer every year and have always done it this way, that's why I think there may be a bug in the software.

eFile

mrboxtree

Level 2

Seems to be a common issue. I spent 30 minutes on the phone with support yesterday and the final solution I got was “mail it in.” Swell.

davecdesignAuthor

Level 2

OK thanks. I'll hang in there for a couple weeks and see if they fix it.

DoninGA

Level 15

You can sign up for updates on this error here - https://ttlc.intuit.com/community/tax-topics/help/why-am-i-not-able-to-e-file-my-state-return-after-filing-my-federal-return/01/2064566

nissen7914

Level 2

The link does not work. Says, sorry we cant' find the page you requested.

EbonyA

Level 13

This is a year old thread so the links may not apply for this tax season. Please provide specific details on the issues that you are currently experiencing including whether you are using Turbo Tax Online or Desktop. In the interim, you may review the help resources below nissen7914.

How to file state return after Federal

State return loop

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BobHills

Level 2

March 13 - i have exact same problem.I file the fed and get that same message when I try to file NY or NJ state.

I tried tech support and they couldn't fix it. They tried to bring in new state download and no luck. I uninstalled my cd version , and brought down the online version of Deluxe. It preserved the data, and yes, still have the same problem . Make sure you get printouts for mailing ,first before doing anything. I suspect I will be mailing 2 states soon. Haven't done that in 15years or so. I signed up for community feedback on this problem.

KatrinaLO

Level 14

Please sign up here for updates to file your state return:

https://ttlc.intuit.com/community/tax-topics/help/why-am-i-not-able-to-e-file-my-state-return-after-filing-my-federal-return/01/2064566

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BobHills

Level 2

Problem fixed . I get past the error page saying I have to efile Fed which was already e-filed. Back to a normal prep page for efile of Ny state. Will complete that later. thanks KatrinaLO.

david_the_babuder

Level 2

Looks like all states have the same issue (I'm trying with Ohio).

As with others my federal return status says "Accepted", but I still cannot efile state.

Waiting weeks to get the product (Fed + State) is unacceptable, and mailing when efiling is advertised is unacceptable.

Stamm2012

Level 2

I'm having that problem too with Ohio. But I spent and was charged for e-filing, which I am not able to do. How do I get a refund for the E-file since that couldn't go through? Thanks!