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Level 2

Question

TT Delux efile for OR state not working due to update message

Forum|Forum|6 years ago
January 24, 2020
25 replies
92 views

When trying to file my Oregon tax return using TurboTax Delux, I get a message saying "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates"

1. TT is updated completely, shows no new updates.

2. I restarted my computer.

3. I was getting this message when trying to submit both my federal and state at the same time. I deselected Federal and it e-filed correctly. Then I tired to e-file my state individually and got the above message, again, right after I e-filed my Federal Taxes

It looks like this is a bug that occurred last year. I need this fixed ASAP.

HelenC12

Level 15

You may not be able to e-file your state return until your state finalizes their 2019 tax forms. You can't e-file your state income tax return because TurboTax doesn't have the final forms. Please use the TurboTax FAQ below to find out the estimated date the forms may be finalized.

See State forms availability table for TurboTax individual (personal) tax products

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David GAuthor

Level 2

TT does not state that the forms are not available (like it did for Federal Forms last week) and the Oregon DOR has the form I am trying to submit available on its website for use. Can not find any indication that the forms are still in development.

KathrynG3

Level 14

Some forms for Oregon are not supported. This Oregon Individual Forms Availability List shows all forms available now. However, not all forms are supported for e-file.

Please respond here if your form is listed as available under Print and E-File, but you are still getting the error.

Dpergola

Level 2

This is also happening to me in NY. All the forms I need to file are listed as available but it is still telling me I need to mail it in, right after telling me that NY requires me to efile if I use this program.

ShelleyB

Level 2

This is also happening to me in Ohio. I tried to just file Federal taxes and not state taxes and that didn't work. I called the TurboTax support and we tried a bunch of different things and nothing worked. I finally uninstalled and reinstalled and that didn't work either. And, I paid the $20 to file my state electronically and I can't get that money back either. Not sure what to do.

Taxpro21

Level 6

If you are having problems updating the TurboTax Windows software, please see this TurboTax article, Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

kcbrown

Level 2

I've done almost everything suggested above except uninstalling previous versions of TurboTax.

what is most interesting to me is that I filed my own returns Michigan and Federal WITHOUT any issues. This problem is with my roommate's returns. We done this every year with out problems.

lori30

Level 2

We are having the same problem with New York state tax return. Federal worked. Getting same error message that updates are required but when you check for updates, says all up to date.

95svtcobra

Level 2

Same Problem for Mass non-resident. I've been using Turbo Tax for years without an issue. I can't file and I've already paid for the State Filing.

Tom1234

Level 2

I can't believe intuit shipped a broken product. I paid money for this and I have tried all of the fixes on the forums for this issue. It still doesn't work. After 15+ years of using this product there will not be another. The answer from the help line is file by paper or wait for us to get to it. Come on. Lat year I had a glitch to they were able to get around.

David GAuthor

Level 2

I found that I had previous years versions of TT installed on my computer (2017, 2018) along with 2019. I uninstalled all versions of TT and reinstalled only 2019 and it fixed the issue. Figured this out in my own, support is lacking.

Tom1234

Level 2

I already went from my notebook to my desktop which never has had turbotax on it. Just to make sure it wasn't a computer issue. Still did not work.

doramie

Level 2

I called a support ticket into the help desk and was told the reason my files would not efile was due to the fact I was not using Windows 10. I am running Windows 8.1, which is a supported OS per the CD package.

I downloaded the manual update file for TTD windows,w_perrelsuperpatch_ttax_[phone number removed].exe.

Closed TTD, ran the update, refiled without issue.

Good luck.

KH246

Level 2

I had the same problem. Try Efile state then program said needed to update. After update, still no success. This hyper-link solved my problem: https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/00/1127787

Had to completely delete TT program, reinstall, done!

margaretmary004

Level 2

02/24/2020

As of today cannot submit Illinois tax return electronically using TurboTax.

After hours of trying to figure out the error message of needing to install an update I tried just about every fix suggested online. None worked. I was finally able to file Federal okay when it was suggested that it was the State return that was the issue. I'm in Illinois . I also paid the $19.99 to submit electronically.

Does anyone know when the updates will be ready? Seems a little late in the game for this to be an issue?? Or should I go ahead and file my state by mail. How do you go about getting a refund??

Turbo Tax you really let me down this year.

KarenJ2

Level 13

If you do need to mail your state return, please see the following link for product refunds

TurboTax Support Contact Us Page – Get Help from TurboTax

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