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Level 1

Question

State Tax download

Forum|Forum|6 years ago
March 22, 2020
1 reply
0 views

my deluxe version of Turbo Tax will not download my Ohio State tax forms.

Level 2

We have the exact same problem in OH. It's not you, it appears to be TurboTax.

Level 14

For state download issues, see this article: State install loop: state not installed

This link is for in general troubleshooting tips during installation.

For more specific help for the state:

Download TurboTax State (Windows)

Download TurboTax State (Mac)

If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:

your program is not updating.
This is a known issue.
The solution is for the call center pro's to push you
- first the federal software, and
- then the state.

Everything will work after the new download.

@Dm55015501

Level 2

I purchased the CD version of Turbotax Deluxe 2019 and completed my federal taxes using that program. I was able to successfully submit the federal tax forms online. I cannot do anything at all with the Wisconsin state taxes even though it was to be included in this purchase. I have uninstalled and reinstalled Turbo tax and have run all the updates.

I tried calling Turbotax for help & support at this number: [phone number removed] but of course the call would not go through.

I have spent way too many hours on this, and am very disappointed to have paid for a program that is not working properly. I would please like some help with this.