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Level 2
February 20, 2021
Question

New York State Return Rejected

  • February 20, 2021
  • 1 reply
  • 0 views

State return was rejected. Message says It's because I may be due extra funds for items that were updated in their software. I went through deductions and didn't have to change anything.

 

When I click transmit returns now I get a pop up saying tax program update required, there is an update available for your tax program. 

 

My turbotax is up to date and no other updates are available to download.

 

What do I do?

    1 reply

    AkinaLO
    Level 15
    February 25, 2021

    If you have TurboTax Online you can clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser. 

    Here are two articles below that will show you how to clear your cache and delete cookies. 

    How to clear your cache - Community 

    How do I delete cookies? - Community 

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