I spent 2 hours on the phone with Support yesterday (2/4) and every workaround they gave me did not work. There is some problem at their end in the efile processing for RI. So, it has been reported as not working. It would be helpful if more of us complained to them, so they actually understand this is a big problem that needs to be escalated to their tech department. It is not a problem on the consumer end - it is their coding. Don't bother with any of their fixes at this point.

kirok63

Level 3

I had created a post a few days ago about this same issue. I tried to e-file federal and RI simultaneously, but was instead greeted with this error message. Several other members replied to my post reporting the same issue.

Some users reported being able to e-file their federal return separately, but trying to e-file their RI returns still results in this error.

I saw this article, which acknowledges that the RI e-filing issue is a TurboTax issue. It also specifies a forms availability date of February 3, but so far the problem is not resolved.

https://ttlc.intuit.com/community/tax-return/help/why-[product key removed]d-have-a-late-file-start/00/2422472

TurboTax folks: Since this is happening to multiple users, this must be a programming issue, not an end user issue. When will this issue be resolved?

marion431Author

Level 2

Also, I might add I was asked to pay $20 before filing and then to find out there was a problem e-filing state taxes is very annoying. If this problem isn't fixed soon and I have to mail taxes, how do I get a refund of the $20?

Everyone is in limbo with no response from Turbo Tax!

pfdno1

Level 3

I too spent 2 hours on the phone with a very nice rep HOWEVER nothing we tried worked!!

I also am receiving the message about not being able to process etc etc for my RI Taxes.

I thought it was something I had done or not done but obviously it is on TTax end. And to add insult to injury, they charged me the $20 efiling fee!!??

pfdno1

Level 3

Does anyone know if Intuit monitors these posts identifying problems?

jelliott1

Level 2

I have tried to submit both and got the same message you did. I can't get either to upload. I spoke to someone in customer service and was told this is a known issue and they are working to resolve it. I was able to ask them to email me when the issue was resolved and that was three days ago! This is unacceptable as I have already paid for both uploads.