Getting "An error exists on this page" Acrobat error when attempting to view Utah State Form TC-40

Forum|Forum|3 months ago
March 7, 2026
2 replies
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When viewing the PDF file generated for the Utah state individual income tax return (Form TC-40), I receive an Adobe Acrobat error "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

It only seems to occur on the TC-40 page, others are viewable without the error. Possibly the bar code is not generated correctly, it only shows as solid black lines.

This did not occur with another state return this year.

I am using Home & Business 2025 for Windows.

TurboTax Home & Biz Windows

user17722436803

Level 2

I have exactly the same problem. I'm using TurboTax Premier

user17722436803

Level 2

And using the latest version of Adobe Acrobat Reader version 2025.001.212188 64-bit on a Windows 11 Surface PC.

anon36Author

Level 2

I am also getting "An error exists in this page" when viewing the PDF.
Any suggestions?

MarilynG

Level 15

To resolve the "An error exists on this page" message in TurboTax, try updating Adobe Acrobat, switching browsers, or clearing your Cache and Cookies. This issue is often caused by a corrupt PDF file, improper browser handling of the download, or security software restricting access.

Try saving/opening another copy of your return as a PDF after taking these steps.

@anon36

@user17722436803

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user17722436803

Level 2

The PDF tax file is viewed only with Adobe Acrobat. i.e. not using a browser. Adobe Acrobat is fully updated. I created another tax document (using save to PDF in TT desktop premier). Save problem as before. All other pages (Fed and other State pages (including page 2 of the Utah TC-40) ) do not get the error. Other people have the problem. This seems to be a TT problem. Adobe Acrobat ends the message with "Please contact the person who created the PDF document to correct the problem."