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Level 2
February 4, 2020
Question

Can’t track NY state refund says I’m entering wrong information

  • February 4, 2020
  • 6 replies
  • 41 views
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6 replies

Level 11
February 4, 2020

Where are you getting that error?  On the NY website?

 

I would advise contacting them via telephone.  https://www.tax.ny.gov/help/contact/

 

 

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Level 4
February 7, 2020

Mines been saying the same thing. I filed on feb.1st. I saw somewhere that it means they haven’t gotten to it yet. So in the system it’s 0 dollars or something like that. Several people I know are getting the same message on the NYS website. @mytori11 

mytori11Author
Level 2
February 7, 2020

@samuelsmonique34  I Spoke To A Representative She Informed Me It There In The System But The Website Is Acting Up & To Try The Site Again In Another Week  

Level 4
February 7, 2020

@mytori11  Oh okay cool. Thanks for the info