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Level 2
January 5, 2024
Question

Can't purchase additional state: trouble authorizing credit card

  • January 5, 2024
  • 1 reply
  • 0 views

I need to purchase North Carolina to prepare a family member's return. I enter my billing address, validate it, go to the next screen, enter my payment information, click Continue and then Place Order and get the error:

 

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

 

Everything is accurate. I tried a different credit card. The old workaround of using a street address of 123 Main St doesn't work.

 

I can't believe we're still having this problem, TurboTax. TAKE MY MONEY and don't make it so hard!

1 reply

Level 15
January 5, 2024
Level 2
April 17, 2024

Did you get a solution?  I have not been able to file my state taxes for Wisconsin.

CatinaT1
Level 15
April 17, 2024

Try using 123 Main Street for the address. Leave City, State and Zip the same.

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