AMAZON TURBOTAX DOWNLOADS WILL NOT OPEN!!!!

Forum|Forum|4 years ago
April 3, 2022
1 reply
0 views

Unreal incompetence on the part of TurboTax!! And Amazon will not REFUND THE THREE DOWNLOADS I PURCHASED. Bought he CD from Staples and all it did was route me to the TT site. YOUR OPERATION HAS TURNED INTO A RIP OFF!!!!

BUYERS BEWARE!

xmasbaby0

Level 15

Three downloads? Why did you purchase three downloads? You can only install one version of the desktop software on the same computer. Why are you trying to download it three times? And you purchased the software from Amazon---or Staples? Or from both? And it sounds like you want to blame TurboTax for not getting a refund from Amazon?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

barbganAuthor

Level 2

"You can only install one version of the desktop software on the same computer. "

NO WHERE does TT advise purchasers of this "condition". A family member used Indv. Deluxe version. I downloaded Home & Business. Yes, I BLAME TURBOTAX because they are responsible for the software, and for informing Amazon and consumers of this "condition".

In addition, I NEVER use my gmail for this kind of communication. TurboTax just went ahead and used gmail without verifying who uses it. Arrogance in both actions.

xmasbaby0

Level 15

If you needed to use Home and Business instead of Deluxe, you could have just upgraded to that version from Deluxe that was installed on your computer. And---every version of desktop software has all the same forms and schedules so you might not have even needed Home and Business. Desktop can handle a Schedule C for self-employment.

Not sure what the issue was regarding the use of gmail. And how do you think TT would "verify" who was using gmail?

We sometimes see users who think purchasing extra copies of the software will allow them to e-file more than five federal returns--which is not the case. The five federal e-files is an IRS limit which cannot be overcome by putting in another CD or download.