Uploading Items in ItsDeductible to the tax return in TurboTax Premier

[trishelise]

I entered all the items into ItsDeductible. I answered Yes to the question TurboTax "Do you have an account with ItsDeductible Online". When I entered the username and password, I received an error message "No user found or no user data available". This makes no sense since there is an account and there are hundreds of items saved in the ItsDeductible website.

[carolineb]

Hello @trishelise, 

Be sure that you are using the same account information for both Its Deductible and TurboTax.

If you have TurboTax Deluxe or higher, importing your ItsDeductible donations is easy. Here’s how:

1. Open or continue your return in TurboTax.
2. Search for donations and select the Jump to link.
3. Answer Yes to Did you make any donations to charity? 
4. On the next screen, answer Yes to Do you have an account with ItsDeductible Online?
5. Your donations will automatically load as long as you're using the same account for both ItsDeductible and TurboTax. On the next screen, select which donations you want to import and select Import Now.
6. Select Continue and review your charities on the next screen.

If you make changes to Its Deductible and want to import again, start again at step 2 above.

Note: TurboTax Free Edition and TurboTax Live Basic don't support Schedule A, which you’ll need to report charitable donations in ItsDeductible.

[KarenL4]

Hi,

Sorry that is happening. It sounds very frustrating. 

May I suggest you reach out to TurboTax for product support at  1-800-4INTUIT (1-800-446-8848).  That way an expert can do a deeper dive into the issues and potentially share your screen to help troubleshoot that. 

Unfortunately, we cannot do that from this community page.

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Best,

Karen