Mismatch ssn and name

Forum|Forum|2 months ago
April 2, 2026
1 reply
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@DianeW777 @LindaS5247

Dear Representative,

I am writing to request assistance regarding an issue with my tax refund application.

I have been informed that my refund request could not be processed due to a mismatch between my name and Social Security Number (SSN) in your records. I respectfully request guidance on how to resolve this discrepancy.

As I am currently residing outside the United States, I am unable to contact your office by phone. Therefore, I would greatly appreciate your assistance in advising me on the necessary steps to correct this issue and proceed with my refund. Can you share with me any e-mail for communication?

Thank you for your time and consideration.

Respectfully,

SharonD007

Level 14

A mismatch social security and name on your return means the name and social security number that you entered doesn't match the records of the Social Security Administration. Follow the instructions below to fix the fix the error by entering Your first and last names as they appear on your social security card.

To fix a rejected TurboTax return:

Select "Fix my return" to identify the error code and reason
Correct the data (e.g., SSN, PIN, or AGI)
Go to the file section to resubmit.

For additional information, refer to the TurboTax articles Video: What to Do If Your Tax Return Is Rejected by the IRS and What does my rejected return code mean and how do I fix it?

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RavanAuthor

Level 2

Thank you so much for your help, but as you said, I can't find it. I think I can't see it because it hasn't been rejected yet. However, it said "didn't process" and that I needed to correct it. @SharonD007

RobertB4444

Level 15

TurboTax doesn't maintain records of people and their social security numbers. The system has no way of knowing whether they match or not. That's the IRS. So the error that you have received is from submitting a tax return to the IRS and having the tax return sent back from the IRS because the name and social security number on the tax return don't match.

If you don't have the "Fix my return" button available then that means that it hasn't been rejected. If it wasn't rejected please share where you received the "mismatch" error message from? It would help to correct the error if we understood it better.

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