can a representative please contact me

[steve crittenden]

can i please get a rep to contact me regarding my turbo tax return

[VolvoGirl]

Sorry no one can call you.  Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

Or try posting your questions here in the forum.  Might be quicker.

[steve crittenden]

thank you. im trying to have a rep contact me through chat. ive already tried to call and they make it impossible to talk with someone

[macuser_22]

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@steve crittenden wrote:

thank you. im trying to have a rep contact me through chat. ive already tried to call and they make it impossible to talk with someone

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There is no "chat" - only this user-to-user forum or the link given above to contact customer service for paying customers - no phone service for free users.

[steve crittenden]

i have paid and completed my 2018. irs is saying theres a problem with 2017 that was also paid.

[macuser_22]

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@steve crittenden wrote:

i have paid and completed my 2018. irs is saying theres a problem with 2017 that was also paid.

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If you received a notice about 2017 that asks for additional tax and you agree then just pay the tax, otherwise if you disagree then the letter should tell you how to dispute it.

If you purchased the audit defense then use this link:

https://ttlc.intuit.com/community/using-turbotax/help/i-bought-max-or-audit-defense-and-now-i-m-bein...

[mesquitebean]

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@steve crittenden wrote:

i have paid and completed my 2018. irs is saying theres a problem with 2017 that was also paid.

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It's hard to comment without any info about what the IRS is claiming about 2017.  What kind of letter did you get?  There should be a CP or LTR number in the right corner.

If you purchased Audit Defense product, we can tell you how to contact the company that handles that.

If you did NOT purchase Audit Defense, you can still use the free TurboTax Audit Support Center and speak to the folks at TurboTax for help with your IRS letter.  This is a different and more-specific contact method than what you already tried.  At the link below, click on the blue "Get Help" button and follow the prompts to get the phone number.   Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

https://support.turbotax.intuit.com/irs-notice/audit-support/

If you explain more about what the IRS is alleging, you may get additional comments in this thread.  This is a public Internet forum, so don't post any personal info.

[teri_marroquin]

i am trying to pill up my taxes from 2018 and can not with paying.  i need this information.  i cant pay.

[teri_marroquin]

how can i pull up my taxes from 2018 without paying.

[VolvoGirl]

You don't have to pay.

You need to register a 2019 online account to access prior years
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[DoninGA]

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@teri_marroquin wrote:

i am trying to pill up my taxes from 2018 and can not with paying.  i need this information.  i cant pay.

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There is no requirement that you pay for a 2019 online edition to access our prior year online tax returns.  You only need to start a 2019 online return using the Free edition and register the Free edition so you have access to the prior year online returns.

Follow the steps in this TurboTax support FAQ Exactly as shown.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...