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Level 2
April 23, 2025
Question

I purchased the product online at Costco but didn't get an activation code after 24 hours.

  • April 23, 2025
  • 3 replies
  • 9 views

It's for 2024 tax year.  Should I contact Costco or Turbotax?  I've received Costco email showing order status "shipped", but not delivered yet.

3 replies

Level 11
April 23, 2025

Since you made that purchase from Costco and we do not have a record of it, we are sorry to hear that. You should speak with Costco directly.

 

Thank you for choosing TurboTax.

MM2025Author
Level 2
April 24, 2025

Thank you.  I will contact Costco.ca then.

Level 11
April 30, 2025

@MM2025 You're welcome!