How do you verify my identity by phone? - Community

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

English Français
Announcements
Get the latest stimulus news and tax filing updates.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

How do you verify my identity by phone?

The security of your account is very important to us and we want to make sure you’re the only person who has access.

To verify your identity, we send a code to your phone by using the billing information from your phone service provider. Your mobile number must be registered to your name and address for this to work.

We unfortunately can't verify your identity by phone if:

  • Your mobile phone is registered to your work.
  • Your phone number is registered to a family plan.
  • You’re using a landline.
  • You’re using a prepaid phone, VoIP, or pay-as-you-go phone.

Was this helpful?

You must sign in to vote, reply, or post
Privacy Settings