article New TurboTax support page launched! in Community news & announcements

New TurboTax support page launched!

GabiU — Thu, 17 Mar 2022 03:46:09 GMT

A new landing page!
"TurboTax Support" is now a dynamic self-help hub with FAQs, community content, and tutorials for TurboTax Online and TurboTax Desktop.

Re: New TurboTax Support page launched!

Akfine81 — Thu, 24 Sep 2020 21:47:46 GMT

It still doesn't fix the fact that I filed my taxes for probably the last 4 years and they still can't identify me. Probably one of the most high-profile people in Minnesota.

Re: New TurboTax Support page launched!

Akfine81 — Thu, 24 Sep 2020 21:49:16 GMT

No unemployment you can't get that because they got to overpayment on just dealt with a phone virus that wiped out a couple emails. And felt that I should be able to file my taxes because I didn't through TurboTax but if I would have done so h&r block there would have been an issue.

Re: New TurboTax Support page launched!

CRK — Thu, 14 Jan 2021 19:13:53 GMT

I am getting nowhere with password user name. I never had any trouble with turbo tax before.

Re: New TurboTax Support page launched!

Bharwood — Wed, 20 Jan 2021 16:56:09 GMT

WHAT ABOUT A PHONE NUMBER?!

Re: New TurboTax Support page launched!

hillga — Fri, 22 Jan 2021 15:38:59 GMT

I have a question about the investment section where to enter Sale of Second Home. I'm using the Home and Business edition. Part of the section in investments is missing. No place for sale of second home or any other type of sale. Only 2 check boxes for stocks. Last years software had all boxes available. I may be getting ahead of the game but just want to make sure there is no glitch in my software. The last update was 1/21/2021.

Re: New TurboTax Support page launched!

Bampie1939 — Sat, 30 Jan 2021 00:22:23 GMT

I have been with TT for several years. Sign up, and the computers runs you through the whole thing, and off we go. Has that changed? If so I don't like it frankly. Help. Larry

Re: New TurboTax Support page launched!

Aimee5 — Sat, 30 Jan 2021 16:51:05 GMT

How about fixing issues instead of creating more. Get that dam 7202 form off my taxes before I go through another company. Seems turbotax and the irs need to get there stuff together. Hire people who know what there talking about for 1!!

Re: New TurboTax Support page launched!

pdc631 — Tue, 02 Feb 2021 05:10:36 GMT

I keep getting several errors when logging in to complete my taxes, the software will not let me complete a state return.

Re: New TurboTax Support page launched!

cavernon3 — Sat, 06 Feb 2021 17:12:59 GMT

Hope that things are going well for you and that you can hopefully fix my issue. TurboTax will not let me finish filing my taxes, is going through a loop saying that I can, the chat function said it was working when it wasn't, the call feature just hung up, on me, and there was no simple way to complain without going through several hurdles. All I want is to finish filing my taxes that I am paying TurboTax to help me out with. Why won't you let me finish the process that will pay you!? Sorry for the enthused communication!

Re: New TurboTax Support page launched!

JOHNJR714 — Sun, 07 Feb 2021 22:11:17 GMT

TRYING TO EFILE AND GETTING MESSAGE:

'OUR RECORDS INDICATE THAT YOU ARE NOT ENTITLED TO EFILE ONE OR MORE FORMSETS. '

I DON'T EVEN KNOW WHAT THAT MEAN AS THERE IS NO ERROR CODE. I PAID FOR PREP AND HAVE RECEIPT. WHAT'S WRONG??

Re: New TurboTax Support page launched!

UserJeff — Sun, 07 Feb 2021 22:24:05 GMT

I'm using TT Business for a Trust return. I got most of the way through and was stopped by a message that indicated IRS form 8960 was not ready and i would get an email when it was. I waited about a week, got the email, and opened the software again. It went through the update process and I thought it was done. Turned out that the form was still not updated. I registered again for the email announcement. I got the announcement in 15 minutes. But it's not available according to my software. Is there a patch out there that I need to run?

Also, possibly related; the worksheets show that a capital loss is supposed to be distributed among the beneficiaries, but the K-1's are blank.

Thanks for any help/direction.

Re: New TurboTax Support page launched!

auringerd — Mon, 08 Feb 2021 22:31:16 GMT

I am preparing my 2020 taxes in TurboTax..when I put the second Stimulus check amount in I go from getting a tax refund from IRS to owing, which was about a $1200 variance. Why do I owe now?

Re: New TurboTax Support page launched!

VolvoGirl — Mon, 08 Feb 2021 22:34:53 GMT

Yes you can see your refund or tax due change when you enter the Stimulus payments. Your 2020 return starts out by assuming you didn't get any Stimulus payments so it gives you credit for the full amount. Then near the end you enter how much you actually got so it only gives you the difference if any. You don't get it twice.

Re: New TurboTax Support page launched!

auringerd — Mon, 08 Feb 2021 22:37:10 GMT

so I put zero in the Stimulus payment amount?

Re: New TurboTax Support page launched!

auringerd — Mon, 08 Feb 2021 22:41:02 GMT

If the Stimulus payments are nontaxable why then does it end up changing the tax return

Re: New TurboTax Support page launched!

VolvoGirl — Mon, 08 Feb 2021 22:44:26 GMT

I explained it. Turbo Tax started out by giving you the full amount again. But you already got it. So it took it away. It is not taxable and you don't get it twice.

Re: New TurboTax Support page launched!

auringerd — Mon, 08 Feb 2021 22:46:25 GMT

I didn't get the second check until January 2021, I don't have to claim it right since I received it 2021

Re: New TurboTax Support page launched!

VolvoGirl — Mon, 08 Feb 2021 22:55:17 GMT

Sorry you have to enter it.

Yes a payment you got in January or February 2021 is an Advance and based on your 2020 return. Enter the second Stimulus payment on your 2020 return now. The year you got it doesn't matter. If you don't report it Turbo Tax will give it to you again, which would be wrong and double. The Stimulus entry screen says the second one is between Dec 2020 and Jan 2021 so you should include any payments you received in January and February.

Re: New TurboTax Support page launched!

SSANTINELLO66 — Fri, 12 Feb 2021 19:27:55 GMT

need to get into my account